Data Protection & Privacy Policy
1. Commitment to Data Privacy Protection
GRACE RELOCATIONS PRIVATE LIMITED (“GRACE”) is committed to safeguarding the privacy of its customers, clients, and website visitors. This Privacy Policy (“Policy”) outlines our approach to collecting, using, disclosing, storing, and protecting personally identifiable information (PII), in accordance with applicable privacy and data protection laws, including the General Data Protection Regulation (GDPR). This Policyapplies to all GRACE-owned websites, applications (including “Tracker”), and services and all employees and service providers are responsible for complying with this Data privacy and Protection Policy.
2. Scope of Policy
This policy applies to all employees, contractors, and third-party service providers who handle personal information on behalf of “Grace”.
3. Information WeCollect
We may collect personal and sensitive information, including but not limitedto:
- Identity Details: Name, gender, marital status, nationality, passport, and government-issued IDs.
- Contact Information: Phone number, email address, residential and relocation addresses.
- Employment/Education: Company details, job title, experience, academic records.
- Financial Data: Bank account number, credit/debit card number, billing address.
- Travel and Legal Documents: Visa, work permit, driver’s license, etc.
- Biometric Data: Photographs or other identifiers if required for specific services.
4. Purpose of Data Collection
We may collect personal and sensitive information, including but not limitedto:
- To provide and manage relocation and logistics services
- Tocontact and communicate with you regarding our services
- To complete legal and regulatory formalities (e.g., customs clearance)
- To maintain and improve our websites and customer experience
- To meet contractual or legal obligations
- With your consent, to share updates or promotional information (opt-in basis).
5. Customer Consent and Choice
Choices are available to the individual, i.e. customers, corporate accounts, and suppliers/service providers that communicate personal information. We obtain their implicit consent for the collection and use of their personal information and have advised all parties that this must be complied with in order to work with “GRACE.”
6. Use Limitation, Retention, and Disposal
We retain personal data only for as long as necessary to fulfil the intended purpose or as required by law. Once the data is no longer needed, we securely delete or destroy it. Personal data is never used beyond what isrequired for service delivery.
7. Data Access and Security
We take robust technical and organizational measures to protect personaldata:
- Data access is limited to authorized personnel only
- Employees are trained in privacy and data protection policies
- Data in transit is encrypted
- We conduct regular reviews of security practices.
While we strive to use commercially acceptable means to protect your data, no method is 100% secure. We continuously improve our safeguards in line with industry standards.
8. Disclosure to Third Parties
“GRACE” does not sell or market your personal data. We may share data with trusted third parties only for legitimate business purposes and under strict confidentiality agreements. These third parties may include:
- Government authorities (for customs clearance and legal compliance)
- Service partners (e.g., relocation agents, logistics providers)
- Legal or regulatory bodies (if required by law).
9. Data Accuracy
We strive to maintain accurate and up-to-date personal data. You may review, correct, or update your data by contacting us at enquiry@movenxt.in
10. Monitoring, Enforcement & Complaints
We monitor compliance with this Policy and investigate any breach orcomplaint received. If you believe your data is being handled improperly,please report it to:
RAJESH SHARMA, GENERALMANAGER – FINANCE AND HR E MAIL- rajesh.sharma@movenxt.in
All complaints will be acknowledged and investigated within applicable regulatory timelines.
The policy is available on the company website and a link of the policy is placed in the email signatures of all employees to share the policy with clients, subcontractors, external suppliers and other parties.
RAJESH SHARMA, GENERALMANAGER – FINANCE AND HR E MAIL- rajesh.sharma@movenxt.in
All complaints will be acknowledged and investigated within applicable regulatory timelines.
The policy is available on the company website and a link of the policy is placed in the email signatures of all employees to share the policy with clients, subcontractors, external suppliers and other parties.
11. Updates to This Policy
We may update this Policy periodically to reflect changes in laws or our data practices. Any material changes will be posted on our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
Last review - AUGUST 2024
Next review - AUGUST 2025
Next review - AUGUST 2025